RETURNS & REFUNDS

The policy applies only to furniture made already and available for purchase in our internet shop.

If you change your mind about your purchase of our furniture, you can safely return it within 14 days of the item being delivered to you. We do not charge any restocking fees.
The return process is straightforward: just contact us and we will guide and assist you step by step. Once the return process has been explained, you will have to contact the courier to schedule the pickup of the merchandise you are returning. 
Please remember that we can not accept returns of products that have been customized especially for you. You can ship the product back in its original packaging, with a courier of your choice. The return shipping and import duties back to Poland (if any) will be sustained by the customer.

Once the products reach our warehouse and are confirmed to be in the same state they were initially shipped, we will issue a refund to your original payment method within 5 business days.

 

The return policy of furniture made to order:

The return of furniture made to order is only possible when a delivered product does not meet requirements approved by the purchaser in the technical drawing of the furniture or when the product has been damaged in the transportation. In this case we will refund the whole received payment and cover all shipment costs or will deliver new furniture without extra shipment cost.   

PAYMENTS

We accept PayPal and bank transfer.  

SHIPPING

We can arrange shipment to any country in Europe. Orders are shipped from Poland, directly from our workshop. They are safely and securely delivered to your home with the best shipping carriers. All shipments are insured for the whole value of the product. 

Shipping cost within EU countries is 200 EUR. 

Shipping cost to UK and Ireland is 300 EUR. 

If you have specific shipping questions or if you have special shipping needs, please contact us.

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Handmade in Poland

ZendU Furnitures Sp. z o.o.

Kasztanowa Str. 16, 55-010 Żerniki Wrocławskie, Poland

Tel. +48 603 634 743

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